We like to have up-to-date information about the key people in your company (the Contacts) associated with your listing. Your company Contacts must include the Account Contact who manages your listing. They also include the people your customers should contact about your products and services. After you have made your listing you can manage your company Contacts; you log in to your My Account page.
You see thepeople in your company connected with your listing in CWD. Click on Manage My Contacts. Create a new contact by clicking on Create a New Contact. To edit a contact: click on Edit Contact
(The My Account page also shows the status of you listing. Clicking on Manage My Listing takes you to the page where you can manage your listing).
Home – where you click to go to your My Account home page;
Manage Profile – here you enter profile details for each of the people in your company connected with your listing in CWD. It’s important that the information for the person designated as your Account Contact is complete and that the box next to Account Contact is checked for this person. The Account Contact is the person who can edit your listing and make other changes.
Enter details for other people who have roles also and check the appropriate boxes. The ? opposite each role explains what the role is about. See below for more explanation of roles. Note that you can only designate aSector Contact when entering details about your Sectors, Categories and Types.
Change Password – where you can enter your own unique password that enables you to access your account with CWD. Please make a note of it.
Manage My Contacts – see above
When you manage your company contacts in the directory you will come across the following terms:
The person in your company who registers your company account on-line by providing details and a password, and who then enters all your company listing information. Using the password your account contact can update your listing. This is the person we will contact when required. This person will not appear in your company listing in the directory.
Primary Customer Contact
The person in your company who is the primary contact for customer enquiries. The name and contact details of this person will be included with your company listing in the directory.
The person in your company who is the person you may want customers to contact when they are making an enquiry about a specific sector such as Wastewater Management – Products. If you assign a Sector Contact(s) the name and contact details of this person(s) will be included with your company listing in the directory.
The person we initially make contact within your company. This role is assigned by our software and cannot be changed by an Account Contact or other administrator.
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